March 08, 2007

VoIPing For Profit - Skype Prime?

Skype once more releases a feature, Skype Prime [via], that's in direction competition with their developer community. While it's a very exciting feature - which allows you to bill for a Skype-to-Skype call - Skype is once more suggesting that you shouldn't even bother developing anything because they'll just take the idea or partner with someone else.

Then again, Jyve, Bitwine and other similar Extras are completely safe because Skype is charging an absurd 30% of whatever you charge your callers. As one commenter at the Skype Share blog says, isn't 30% a bit excessive. Someone charging $100/h would end up paying Skype $30/h for a call that is otherwise free.

Someone from the eBay side of things must have a plan to make Skype a laughingstock. I can't see Friis and Zenstrom's original team behaving like this. Something like 5-10% is reasonable. There's also Ether, by the way, which you can use Skype with.

March 05, 2007

New VoIP Soft Client Releases

Where does the time go? SightSpeed just released version 6.0, and Gizmo Project 3.0 is  out.

New SightSpeed features include a new interface, better video quality regardless of connection speed, video mail playback and more.

Gizmo Project is now compatible with Yahoo Messenger and Windows Live Messenger. Calls to these to from Gizmo are free. Other new features include group chat, file sharing, custom avatars, tabbed chat interface for multiple chats, logging, Asterisk PBX support, a SIP number, SIP adapters, "call in" access numbers, and call recording.

No doubt we'll see releases for other softphones soon, and probably whole slew of consumer VoIP hardware. Or maybe collaborations that bring soft clients such as Google Talk to desk phones.

February 26, 2007

Voicemail-to-Text Application For Skype

SimulScribe's voice transcription services, which are already available for US mobile phone users, are now available for Skype users. SimulScribe is currently offering a one week free trial. Subscribers to the service will have their Skype voicemail messages transcribed using proprietary algorithms, then delivered via email or SMS text messages.

I'm wondering whether a service like this can last for long. While speech to text applications still have a ways to go, with more powerful computers coming, such ability could become native on a computer. In which case SimulScribe would become unecessary.

For that reason, I hope that their game plan is to develop an Extra for Skype, but not release it immediately. There's no reason they cannot charge for an Extra/ addon, like HotRecorder does, provided their application does far more than a similar freebie.

What's With Skype - Reprise

Skype is becoming more of a mystery in the way they do things. I'm still waiting for an answer about why I was sent a mysterious email about my "transaction not being completed". This was nearly two weeks after I purchased their North American SkypeOut promo package for US$14.95 (now $29.95). That's fine. I don't care about the money; it's the principle. But that is piddly in comparison to other things they're doing.

Skype has of late being doing strange things re their Extra partners and Skype community developers. First, they approved Bitwine for Skype partner status, despite it's being in beta, and despite Jyve predating Bitwine and not being in beta. Now they introduce SkypeFind, a business directory where Skypers can rate entries. However, an early Skype developer, KonuSH, had already set up a Skype business directory in 2004.

There are other examples of similar situations in 2006, where Skype introduced a feature in  a new version of their soft client that someone in the developer community had already introduced as an Extra. This is disappointing, to say the least, and sends out a bad message. Personally, I'm still hoping that SightSpeed opens up their developer API and doesn't make the same mistakes Skype seems to be making.

February 25, 2007

Skype Wants Changes To Mobile Network Access

Skype, whose name is synonymous with VoIP for some people, wants cellular networks operations to change, to be more open. In fact, they're demanding that the US FCC make changes to a legal decision from 1968 related to the AT&T network so that it applies to cell networks. That's because mobile operators limit the traffic on their networks, especially data networks.

Read between the lines and you'll probably conclude what I have: that Skype needs this ruling changed to offer full mobile Skype. Of course, they would also become very competitive with mobile operators as a result.

The irony of course is that while Skype has an open developer API (Application Programmer Interface), their networking protocol is closed - as in private. The general idea behind their request is a good one, but it just seems kind of hypocritical when they won't open their protocol - a decision that has caused companies, universities and countries to ban Skype use. And they're couching as a consumer rights issue.

Mobile Widgetized VoIP + VoIM Clients

Someone needs to go to design school. Widgets on a smartphone? Isn't the screen small enough already? Add widgets, and you just might need a magnify glass. Nevertheless, if you subscribe to the tantalizing idea of straining your eyesight, Netvibes will have a mobile version, Netvibes2Go, of their web2.0 application, which has widgets for a variety of VoIM clients. Still, anyone who has actually used applications on a smartphone/ PDA knows how awkard the experience is. I'd rather use a VoIP service like Jajah or Mino Wireless from my smartphone. They're relatively simple to use and don't require a lot of screen real estate.

VoIP Roundup - Sun Feb 25, 2007

Some VoIP Clients Not Approved For Vista
Want some more reasons for why you shouldn't yet switch to Microsoft's new Vista OS? Well if you're a VoIP user, Skype and some other soft clients are not approved for Vista yet. Now that doesn't mean they won't work on Vista, but why take the chance. There are apparently several popular apps that are not approved.

WiMax In India Soon
Intel's WiMax wireless networking protocol will be industry in India soon. A network has already been deployed in Chennai.

Skype Find Competes With The Big Search Engines?
Wondering about the new Skype 3.1 beta for Windows and the SkypeFind feature? Skype Journal thinks that SkypeFind is taking on Google, Microsoft and Yahoo for business listings. That's actually a very accurate assessment. Last year, Google offered click-to-call ability for some American business listings in their Google Maps application. SkypeFind isn't exactly the same, but it's functionality is, and they allow Skypers to rate a business. Not something a business might want though.

February 23, 2007

New Skype Integrations: Mindmeister

Skype is appearing in more and more web applications. The latest is Mindmeister, and web-based mind mapping tool that goes one step further than bubbl.us. Mindmeister not only allows real-time shared editing with collaborators, but you can use Skype click-to-call buttons to chat with each other during the edit process. [You can read a more focused review at Mashable.]

As a long-time, hard-core mind mapper myself, it's great that VoIP is enabling new forms of collaboration such as this. For example, there are a great many opportunities for VoIP in e-learning, and mind maps are a more intuitive way to brainstorm, teach or tutor. What I'd really like to see mindmapping combined with Learn Without Limits/ Tutors Without Limits, which does use Skype.

Now that said, standalone mind mapping packages like MindJet MindManager and Mindapp are considerably more robust than Mindmeister. And both allow publishing to a hosted web page for sharing with others. However, apps like Mindmeister allow real-time collaboration. It'll be interesting to see if a company such as MindJet who have a fairly mature tool, start offering competitve web-based collaboration tools. In other words, a convergence of functionality would be very, very nice.

What I'm really wondering, though, is when there will be similar SightSpeed integrations. They really need to open up their API.

What Internet TV Needs: 7 Suggestions/ Concerns

What's listed here doesn't preclude the possibility that some software or web service already does it. This is my list of ideal IPTV (Internet TV)-related functionality.

  1. Mobile TV.
    This is fine, but with wearable, comfortable goggles that project a virtual large screen. Little tiny phone screens won't cut it. The goggles are out there. They just need to be married with smartphones and PDAs. (i.e., maybe through     Bluetooth, since cellular data plans are outrageously priced in some countries.)
  2. Wireless streaming.
    From my computer to my TV, if I want. (Though my computer screen is still larger than my TV, and I use an external TV capture box, which gives better performance than IPTV.) Apple's tentatively called iTV, for the digital living room, is one example.
  3. Faster Internet connection speeds.
    Let's face it, Joost might be nice (I'm still waiting for a Babelgum invite), but a faster connection would help, obviously. And what happens, for example, when everyone in my neighborhood on cable Internet starts watching at the same time? At that point, I turn back to regular cable TV, as will others. The success of IPTV hinges on much faster connection speeds.
  4. More bandwidth.
    My cable Internet provider caps me at 6 Gb/mth. I eat bandwidth for breakfast. I can use a Gigabyte in a single day sometimes. But can I buy more bandwidth? Noooooooo. Instead, if I go over in a given month, they'll warn me twice then cut me off until the next month - something I simply cannot afford to have happen, as a freelance writer. And with Joost's bandwidth consumption, this is important. Which is why I've stopped using it, beyond a few beta tests.
  5. New compression coding.
    Wavelets theory is an ultra-geeky discipline created by brilliant physicists in the 1970s but has roots in studies done in 1909. It's pure, advanced applied mathematics used to model a lot of phenomena, and a math professor told me that even most PhD's in math or physics don't understand it fully.
       
    Data compression of images and video is one application, and depending on the algorithm used, the space savings are phenomenal. The benefit is that a crunched file would download very quickly. The problem is, that massive crunching requires a fairly significant amount of processing power to uncrunch for viewing. It certainly could not be done, with present home computers, in real-time. That is, you couldn't watch streaming video as it comes in over your Internet connection if the video data has been massively crunched with wavelet compression. The alternative is to not compress and have a faster connection, or more powerful graphics cards.
  6. Quadcore video boards.
    The whole net neutrality debate was sparked, from what I interpret, when Internet providers felt they had to apply a tiered price structure for connections based on expected usage. Fact is, if we suddenly had the billion or so current Internet users all using VoIP and/or IPTV simultaneously, the current infrastructure couldn't handle it. (Correct me if I'm wrong.)
       
    We all probably want faster connection speeds, and they're coming, but will take time to roll out. What could come sooner is a new set of video compression codecs (last point) coupled with high-power graphics cards sporting their very own quad cores or more. If our graphics cards were powerful enough, and we used super-crunched video formats, we might possibly reduce bandwidth requirements down to a point where every Internet user could potentially watch Internet TV simultaneously. (Of course, it'd be nice to have something similar for VoIP communications: a quadcore sound card.)
       
  7. More content, more choice.
        Video sharing sites already have a great deal of content choice, though not all of it is necessarily watchable. Soft clients like Joost are young yet, but will need - in my honest opinion - a great variety of content, and a pay-per-view model without advertising. And that requires sign-on from production houses.
     

Pretty much everything I've said here could apply to VoIP quality of service as well.

VoIP Roundup - Fri Feb 23, 2007

Skype 3.1 Windows Beta Released
Skype just announced a 3.1 beta revision for Windows. I haven't even bothered to upgrade to 3.0 because I wasn't sure that the Skype Extras I had installed would all work, and because there weren't enough new features to entice me. This release has one new "major" feature called SkypeFind, which lets the Skype community post or find information about "local businesses you like".

Skype Pro for Europe Launches
Skype announced their new Pro calling plans for Europe earlier in the week. Monthly subscription is 2 Euros, which gives free calls to domestic landlines in 15 European countries, free Skype Voicemail, 30 Euro discount on SkypeIn and a few other goodies.

Sitofono Mobile Click-to-Call
Having fallen behind on my VoIP reading in January and early February, I missed a lot of stories, including that Luca Filigheddu and Sitofono now offer free click-to-call functionality from mobile web browsers. Very cool. Now they can challenge Microsoft's mobile click to call.

February 22, 2007

Watchmycell: Innovators?

Am I missing something? Watchmycell is a little application than sits in your (Windows) PC's toolbar and lets you know how many minutes of your monthly plan you've used up.

Useful, right? My first reaction was that mobile carriers already offer this functionality: sign in to your account on their website and check. A quick scan of Watchmycell's page reveals the purpose. Read between the lines, and this app is for those too lazy to sign in to their carrier's website. The app does it for you, and continuously.

Really, this doesn't excite me. If you use your cell phone that much that you need to know continuously, get a better mobile plan.

February 21, 2007

What's With Skype?

Late last week, I received an email from Skype saying the my transaction had not completed. Ten days prior to this message (about Jan 30th), I'd bought the US$14.95 unlimited SkypeOut for Canada and the US. I'd previously sent an email to support, and they replied within three business days that, no, everything was fine and that the $2.21 SkypeOut credit showing was for International calls.

Great, I thought. All clear. Then I get this new email around last Thursday or Friday. I sent a query back, but also said how peeved I was, especially as a VoIP blogger. It's now close to 4 business days and I have yet to hear back. I'm even less happy. Especially since the money WAS withdrawn from my PayPal account on Jan 30th.

What's the dealio, Skype? I'm now absolutely certain that my next telephony purchase (VoIP or otherwise)  will not be from Skype. I'm increasingly disappointed with them.

Viacom and Joost Exchange Video Valentines

An email in my inbox (as a Joost beta tester) announces a content deal with Viacom. Very cool. While Joost has two problems, bandwith hog and minimal content, as an IPTV (Internet Protocol TV) client, I'm very impressed with the video quality. And while content is still minimal, there still is enough there for many hours of viewing pleasure, including a great deal of variety.

Now while a lot of the Viacom content is from MTV past and present content, which I don't care much about, it might be kind of fun occasionally tuning in to watch old Beavis and Butthead episodes. Uh hunh hunh huh. But the rest of the Viacom content will likely appeal to a much younger crowd, not me.

Now I'm already a TV and IPTV junkie, but what I would shell out money to see is older stuff that is really hard to find - at least in Canada, and possibly in the US, maybe everywhere. For example, I'm a big fan of the American cartoon Freakazoid,and of a cancelled sci-fi-ish show called Early Edition. There are also 1950s short movies of Batman and Superman that I'd love to see and haven't found on DVD. (Granted, I didn't look very hard.)

Put all this sort of content (let me pick) online and allow payment via PayPal (Skype's sister company) and you've got me. Maybe make it a download of the month club sort of deal, for $9.95/mth, lots of content to choose from. And no ads.

Problem is, Joost streaming video content isn't stored on your computer (that I know of), so I'd have to download again and again. Hopefully they'll come up with a solution for that (straight burn to your computer's DVD drive?). But even if not, the Long Tail suggests that Joost (or someone else) could do very well by keeping the price low and offering lots of choice. And when Apple's iTV device comes out, I'm hoping I can stream Joost content straight to the 40" TV I'm hoping I'll buy myself for Xmas this year.

February 20, 2007

VoIP Roundup - Tues Feb 20, 2007

The Virtual Assistant - Take Two
Small business owners now have the option of using Skype-based receptionist/ telephonist services of Varras Consulting. But what if you don't use Skype or want to do things on your own? You can use Spinvox's voice-to-text service to manage your voicemail in text form, or even use it as a transcription/ dictation service.

One Billion Skype Users Can't Be Wrong
Well, there aren't that many users yet, but Skype Journal says that at the current daily rate of downloads, there could be a billion Skypers by 2009. Consider the significance of that number: it's about the number of current Internet users.

Linux Phones Aren't Exactly Cheap Either
A Linux-powered keyless phone, dubbed the Neo 1973 and called an Apple iPhone killer, will be available online early next month. The phone, from a company called FIC, will cost about US$350.

February 17, 2007

VoIP Roundup - Sat Feb 17, 2007

Security and IP Communications
VoIP News has several articles related to VoIP security worth reading: 6 steps to VoIP security, A guide to understanding the VoIP security threat, and 5 ways to secure a wireless VoIP system. The latter is especially timely, what with the expectation of drive-by hacking becoming a threat to unsecured Wi-Fi networks.

Launching A New Generation of Jerky Boys-style VoIP Prank Callers?
I've mentioned the Jerky Boys before, when talking about now-deceased comedienne Lucille Ball doing prank calls. Well Callitfake not only helps budding pranksters, it lets you do it from a browser. What's more, you can type in whatever you want to say and choose the voice it'll be read in. Oh joy. Just what we need.

Now This Is A Really Old School Phone
Not only does Jaht's SkyVogue phone come in classic styling probably dating to around the 1950s, it's a Skype phone with  a USB connection. I can't tell if the rotary dial is functional, but I seriously doubt Skypers with short attention spans have the patience to wait for the darn thing to complete a single turn, let alone add area code and internation calling code.

February 16, 2007

Barack Obama's Social Network?

You might have heard that US presidential hopeful Senator Barack Obama has his own Internet TV channel, thanks to Jeremy Allaire's Brightcove and lots of campaign money. It appears that now has his own social network.

Brilliant way to use IP communications to build your potential presidential profile. (They've taken Peter Csathy's video politicking advice to heart, whether they realize it or not.) Wonder if the Senator has Skype? What about other leaders? It's all well and good, but maybe he should use some of his campaign money to actually answer email. It's been more than two weeks since I sent an email message to his campaign headquarter via his website. I know that as a Canadian, I don't really matter votewise - or at all. But how hard is it to hire someone to set up an automated response, to acknowledge the email? His campaigners might be doing all the new media stuff correctly, but they seem to have email communications handling all wrong. Or maybe men in black helicopters are intercepting my communications. I think I'd better wrap my house in tinfoil.

Skype Gives You The Virtual Human Assistant

Now this is great for small business: an appropriately qualified Skyper somewhere in the world to handle your customer calls. VoIP bloggers have debated VoIP-based telecommuting because the question is one of remote trust: who are you hiring? Who will monitor them? Aside from that, a bit of tweaking and a small but diverse team means the ability to handle client calls in different languages - a truly virtual, VoIP-based team.

A worldwide Skype-based "telephonist" team would essentially act as multiplexers, with each dealing with the customers of more than one client. There is an opportunity here for someone to set up a web services web site to broker VoIP-based business communications services between people to answer calls (telephonists) and companies that need it done. This is exactly the sort of functionality that VoIP/ vVoIP affords that regular telecom cannot.

That said, Varras Consulting is in fact doing exactly that, and the necessary or preferred skills to work from home include being multilingual. Varras is also resolving the trust issue by requiring a non-criminal background and a security check.

Now Varras Consulting is not a VoIP company, so they wouldn't qualify to be in the 25 most interesting VoIP startups, but bravo to them for pushing the edge of IP communications use. Let's hope that Skype call quality is not an issue.

VoIP Roundup - Fri Feb 16, 2007

Slingbox for the Palm Treo
The Palm Treo line gets some IPTV (Internet Protocol TV) loving with Slingbox's new wireless set top box. You can stream TV (cable, satellite) to a Palm Treo smartphone over your cellular broadband connection. MyTreo has an officially approved video from a recent CES demo. Note that Treo 650 and 680 are not being supported (650 is discontinued, which means that I'm out of luck). EVDO continues to be a problem as far as advanced features go, so think twice before you buy a cellular data plan with EVDO.

Wireless Chargers?
The latest in wireless technology are devices that recharge your gadgets without, well, wires. MyTreo has a picture of the Wild Charger, which sort of looks like a solar panel.

Google Talk As An Internet Radio Station
On the surface, Google Talk appears to be an unassuming VoIM client, but there are more features than you might think. Amit Agarwal at Digital Inspirations gives a brief tutorial on how to get Google Talk to play MP3 files. Speaking of Internet music players, Finetune is worth checking out. Someone wrote somewhere that they thought it was a knock off of the very cool Pandora, but I disagree. Sure, they both let you create your own music playlists/ stations. But that doesn't make one a knock off.

February 07, 2007

Mino Wireless Valentines Promo

Mino loves you, baby, so they're doing a Valentines promo. Mino Wireless, who hit 100,000 mobile users in August 2006, allows you to make VoIP-based calls from your cell phone using their Java soft client. If you buy $10 worth of calling credit on or before Feb 20th, they give you $2 free credit.

I tried it out in early August last year and the quality was crystal clear at the time, impressing even my father, who'd gotten used to me using the free Skype N. American promo. (At the time, it was free, now it's $29.95 for one solid year of unlimited calls.)

Phones and platforms currently supported: BlackBerry, Palm Treo, Windows Mobile, Symbian, Docomo. They've also added corporate calling rates in Canada and the USA.

Pondering My Next Telephony Product Purchase

It's been over a week since I splurged the princely sum of $14.95 to get a year of unlimited SkypeOut calls within Canada and the US via Skype. Until yesterday, I hadn't tried it yet to see how the quality of calls was doing. I'm happy to say that unlike mid-December, the call I made to my father yesterday was very clear on both ends.

Now the fact that it's been over a week shows you how little I use a phone these days. My cell phone maybe gets used 4-6 times a week. But as I've said, I'm more than happy to spend less than $1.50/month on unlimited long distance calls in North America for when I move to the big city (Toronto).

I'm still debating what else I want to add from Skype's shop, seeing as what I really want won't be available for a while: a Toronto SkypeIn phone number. But when that does become available, I'm going to be grabbing myself a Skype-certified Wi-Fi phone.

As for a cell phone, my Palm Treo 650 will probably be replaced with a Linux-based phone, if I can find one, and only if it has VoIP capability. I figure, what's the point otherwise? As for an Apple phone, I'd get one only if I didn't have to pay the ridiculous price. But it'd still be supplemental to a Linux phone.

The reason? Besides being an old-school Linux/ Unix shell programmer, it appeals to me. It has, I believe, the greatest potential for useful and semi-useful public sensor network applications, which is what I'm hoping to tinker around with once I can set up a lab. Of course, if someone combines this thin, rollable display into a phone, I'll be buying one of them.

February 06, 2007

6 Things To Know About Skype VoIP

[newbies] As mentioned the other day, I finally got myself SkypeOut - at least the North American Skype promo plan - for US$14.95 for a full year of unlimited calling. Now that it's February, though, the price is $29.95. I figure, why pay Vonage or someone else $29.95/mth or more when I can get what I need (for now) for less than $1.50 per month.

If you're new to Skype but thinking of getting it to make Internet phone calls, here are a few things to know:

  1. You need a computer. Well, there are some hardware solutions that get around that (though I don't know enough to comment), but you at least need a cable connection. That's true of most VoIP services except those that are bridged.
  2. Quality of calls varies. Skype QoS (Quality of Service) relies on several factors:
    1. Type of call. I.e., whether the call is pc-to-pc or pc-to-phone. The former usually produces better quality. PC means either a computer or a Skype phone.
    2. Available memory. If you've eatesn up a lot of RAM running other processes, shut some programs down before you make/ continue a call.
    3. Network usage. If you're on cable, your Internet connection will suffer at certain times of day. There's no way around this except to wait.
    4. Wi-Fi. If you're using a wireless connection, you could suffer additional call quality degradation.
  3. Loads of Extras. Skype has an open developer API, so there are a growing number of plugins and addons. Some of them are frivolous and some are truly useful. So you could write your own.
  4. Business over Skype. Not Skype for business, but Extras that let you conduct calls for pay, with payment made via PayPal accounts. Example Extras are Bitwine and Jyve. Though if you buy the N. American promo package, there's a note saying you shouldn't be using it for business. Hmm. That means they're planning more business services.
  5. Turn it off. If you aren't using Skype, you're best off shutting the program down completely. Note that when you close the client, it minimizes in your toolbar. At least on PCs. I don't have a Mac yet to test that.
  6. Bans or blocks. Some countries, companies, and universities ban Skype both because of their closed protocol and their network architecture model. So you may not be able to get or use Skype.

By the way, you can learn a lot more about Skype from VoIP News' Hacking Skype feature, which has a list of interesting plugins as well as tricks for making Skype do more for you.

Google Goes Hardware?

Up until recently, Google hasn't had much of a strategy regarding VoIP. In fact, their Google Talk client only has VoIM features - no calling out to real phone numbers. Then they introduced their click-to-call service from Google maps, whereby you could find a participating business and click on their phone number to initiate a call (I believe through Skype, though I never tried it).

I'm wondering what The Google is cooking, and VoIP News has some comments on a possible disruptive Google VoIP strategy. They don't even have Google Talk for Mac and Linux yet, though because it is based on open standards, it can talk to any IM client running on XMPP/Jabber, including Gaim and Trillian.

Among the possibilities, as discussed in the VoIP News post, is the possibility of hardcore competition with the telcos, and adding enormously significant features such as audio search of conversations. Imagine, every (Google Talk) conversation on the Internet is searchable, sort of like the former program to scan all emails sent to/from email servers in England, Australia, New Zealand, Canada and the USA.

Whatever Google is up to, they first have to get around the fact that a tiny, tiny percentage of people even use Google Talk. I'm not sure that a Google Talk VoIP headset is enough. They need real VoIP features for starters.

February 01, 2007

Joost Bandwidth Issues?

Hmm. Very interesting. Never thought about it until I read about how much bandwidth Joost IPTV might be consuming. It does make sense, consider how high quality the video content I've seen on Joost has been. Quality frames take space and thus increase bandwidth.

This is kind of scary, considering that my cable Internet plan only allows 6 Gb per month, if I'm not mistaken. For someone who tests a lot of software, it's not much, but there are no options for home-based service for me. If I exceed the limit, I get a warning, then I get cut off. Which is disastrous for me, who works all day online.

It'll teach me to read the fine print more carefully on the next application I test. But it does make me wonder how successful Joost is going to be if you can use up 1 Gb in 10 hrs. While it's unlikely I'd watch that enough Joost yet (because of lack of content I'm immediately interested in) to make it an issue, the issue is still there for the future.

I'm not sure that average future Joost user is going to want to be a node in a torrent-style network, and hence bandwidth is a real problem. From a very technical point of view, they could consider using fractal image compression or even wavelets, but those are quite advanced methods that don't necessarily lend themselves to video (fractal compression is a lossy method). Ultimately, it seems to me that Joost is ahead of its time, like Skype was, and that for true enjoyment of IPTV on the larger flat panel TV screens that are coming out, viewers are going to need quad processor computers with souped up graphics processors and Gigabit access speeds.

I Got The SkypeOut

Skype can be confusing in their operations. It's possible that I was too busy to note any message on their end, but after I splurged and spent the princely sum of $14.95 for their promo (unlimited SkypeOut to Canada and the US for one year), my credits only showed a few dollars. I emailed support, and after 3 days (to be fair, they say 24-72 hrs), they clarified that the $14.95 transaction shows as a "delivered" on the final web page after purchase, as well as in a confirmation email.

I guess that makes sense, as the SkypeOut credit displayed in the Skype client applies to International calls. Now that that's cleared up, I'm going to starting testing call forwarding and maybe even some presence options from other companies. I'd like to have a SkypeIn phone number, but there's none for Toronto and area just yet, so I'm contemplating getting a New York City number to use with something like Ether. I can pair that up with SkyNET Tel's toll-free number.

January 27, 2007

Bike-Powered Voice?

Now here's a great green idea: sustainable energy thanks to you, via an exercise bike. Well, that's nothing new, but Motorola has taken it a step further and created a docking station for recharging your cell phone. In fact, you can use it with a regular bike as well. [AVING via Crave.]

Now maybe you'll get off your chair from watching Joost Internet TV (IPTV) and go ride a bike. You can consider it practice for when the Apple Phone comes out, since it's expected to be a drain on batteries. This is a concept that's been overdue.

Voice Applications: What The H*ck Is PoIP?

Despite the ridiculous name, PoIP [C|Net] isn't such a bad idea. Attendance at places of worship have decreased, partly because of loss of faith, partly because of busy lives. PoIP, or Pray Over Internet Protocol (though it should probably be "Prayer") lets prayers be broadcast over speakers.

This is really an extension of using VoIP for intercom systems, which some public  schools are now using. But there's a lot of potential here. Maybe an enterprising person of the cloth could take confessions over Skype, with donations made via PayPal. Faith groups could get together and have prayer over Skypecasts. Marginalized faith groups that are spread out over the world (for example, the Baha'i) could synchronize their prayer. There's a lot of potential for wonderful global village applications here.

Unfortunately, Even Skype Can't Get PayPal Payments Right

If you don't already know, the online payments processor PayPal is owned by eBay, who also owns the Skype VoIP soft client and service. I finally convinced myself that the N. American Skype promo, which is only US$14.95 for a full year of unlimited calling, is worth buying. Even though I won't use it much until after I move to Toronto later this year, the $14.95 deal ends in a few days and increases to $29.95 after Jan 31st.

So, with PayPal being a sister company, you'd think Skype could get the payment process simplified. I just went through the process, and clicked on the "pre-approved" checkbox (for simplifying later Skype purchases), online to find that instead of taking money out of my PayPal account, the transaction wanted me to add a credit card. I don't use them, plain and simple. So that means I had to start the whole process over, but without the preapproved setting. Which means that if I want any additional services, I have to go through the process again.

Of course, Skype doesn't yet have SkypeIn numbers for my area (soon to be Toronto), and the promo gives me free calling within Canada and the US for a year, so the point is moot. That is, I don't need the preapproved option yet, but I will. And then again, this is a PayPal problem that I repeatedly encounter when I try to buy subscriptions or give pre-approval for something. That means, with my forgetful nature, businesses lose out on sales from me. I just wish they'd display a clear message saying that that such and such an option requires a credit card.

Lucille Ball: The Original Phone Prankster?

In an episode of I Love Lucy (1950s) running this morning on the Comedy Network, Lucille Ball proves why she's one of the original phone pranksters. Her husband Ricky Ricardo is trying to get the owner of the nightclub he performs at to pay him more money. The owner, played by Gale Gordon, who was Lucy's boss in the later 1960s series The Lucy Show", tells Ricky that he can't match the other offers Ricky has (supposedly) been getting.

So Lucy, her usual well-intending but trouble-making self, teams up with Ethel and Fred Mertz to phone in nightclub reservations under different identities. They arrive at the club all dressed up and then leave when they "find out" that Ricky Ricardo isn't performing.

Not quite as extreme or rude as The Jerky Boys, but probably extreme for the leave-it-to-beaver 1950s. Now I'm wondering how much of the soon-to-be expected VoIP spam is going to be prank calls from the next generation of jerky boys and silly redheads (Lucy). Google's click to call service was reportedly the subject of half-assed nonsense, with pranksters calling up businesses and hanging up.

Of course, as far as I know, you can't spoof your Skype or SightSpeed identity, so it's hard to use either to prank someone. But with click-to-call buttons, you can remain anonymous with some services. So it'll be interesting to see whether click-to-call buttons catch on or not.

January 26, 2007

Seinfeld's Kramer Predicted The Future Of Voice?

Didn't catch the title but in one episode of the TV sitcom Seinfeld, crazy Kramer predicts the future (2000), saying that we'll all be on permanent speed dial, and that calls will just come into our brains. This was in response to Jerry's new fling (Lauren Graham of the Gilmore Girls) putting him on her speed dial at #7, after two dates, then moving him to #9. Meanwhile, her stepmother comes after Jerry, ready to defend her #1 spot against Jerry.

Well, I'm happy to report that VoIP means never having to be a position on a speed dial, at least in soft clients. Everyone in your buddy list is #1. Unfortunately, brain-based presence features just aren't here yet, 8 years after Kramer's prediction. I guess we're waiting on a skull USB port first.

IPTV: The Future of Television?

You're asking who the heck am I to weigh in on this? Well, nothing more than a lowly technoblogger and a TV junkie. VoIP is a killer application of the Internet's "tubes" (heh), but with programs like Damaka, Democracy and Joost, IPTV (Internet Protocol TV) is right up there amongst the great Internet apps. What are the pros and cons of IPTV? Let's consider...

  • The long tail effect.
       
    • Content producers: This means that marginal viewership in North America is no reason any longer to cancel a show. Some of the best TV shows ever made are now in syndication around the world, and new episodes would no doubt be welcomed. The Internet can and does support small productions. On the other hand, they now have more competition, since the cost of entry and distribution is greatly reduced.
    • Viewers: Variety of content beyond what even Digital TV, with it's 600 channels of the same damn thing in 4 time zones, offers. They also have access to obscure content that they may not otherwise see but is valuable to them.
     
  • Demographics.
       
    • Broadcasters: Those broadcasters showing full episodes via streaming video on their websites can now determine the approximate location of their viewers via their computer's IP address. They can also segregate viewers, blocking anyone outside a certain geographic area.
    • Advertisers: Their paid-for "content" can't be fast-forwarded over using tools like TiVo or DVRs. At least, not that I'm aware of, though this may change.
    • Viewers: Blocked from watching content; geographic discrimination. But this isn't really that different than the current broadcasting model.
     
  • Custom viewing.
       
    • Viewers: viewers have the pleasure of time-shifting and custom viewing schedules.
    • Content producers: Possibly relieved to know that if their regular TV broadcast is up against a big show, people will still be able to view the show later. For example, when I was still helping out at my mother's diner, I could watch TV on my laptop using Orb when it wasn't busy.
     

Now, these are only some of the pros and cons I can think of off the top of my head. What about you? Do you watch TV via the Internet? Or maybe you use a TV tuner card on your computer - the step before full digital Internet TV/ IPTV.

Internet TV: Let There Be Joost

Joost, formerly known as TVP (The Venice Project) is the new P2P (peer-to-peer) Internet TV client from the boys who founded Skype and Kazaa. I got on the private beta test list before the name change and for TOS/ NDA reasons, I haven't written much about software.

Fact is, I didn't really test the old TVP version that I installed during the weeks before Christmas 2006. My cable-based connection in Dec was horribly slow, and my wireless router seems to make slow connections worse (yeah, it's password -protected and uses WPA encryption). So long story short, I tried TVP for a few minutes here and there and never actually saw any video and could only comment on the interface. Well, not really, according to the NDA, I guess.

But now that Joost is into public beta, I figure that I can carefully write a bit about it. Well, it appears that the new version uses a lot smaller executable file size. If I'm not mistaken, TVP was 250 Mb (though I can't remember, and I've wiped the download). Joost is tiny in comparison.

My Internet connection issues must be over as well, as right now, I'm watching the making of the Red Hot Chili Peppers hilarious tribute video Dani California. With the exception of a bit of starting and stopping, I swear I'm watching TV and not Internet TV (aka IPTV). But the stopping and starting is more than likely completely due to my RAM usage being maxed out than any problems with Joost. It also helps that I have a dual processor, I think.

I'm incredibly impressed with the video quality, the simple clean interface, and the variety of content already, including some documentaries and "critical shorts". As a TV junkie since my childhood (anyone remember the TV show Herman's Head? That speaks to me.) Though there's no way I'll be watching the "channel" of the world's stupidest celebrity, Paris Hilton.

Speaking of content, Nettwerk Records, one of my all time fave labels (aside from 4AD) has a channel as well. Nettwerk has always been very forward thinking. Back when the Internet just went public, I found that big labels were very reluctant to even set up a website. I sent Nettwerk an email suggesting they create one, and they responded that they already. Stupid me. I checked it out, and I have to say I'm not surprised they're in the channel list for Joost. Though I am surprised that the David Bowie, who a few years back incorporated himself and sold futures (and even had an ISP for a while), isn't part of this. He and David Byrne are both forward thinkers that I expected here, along with, say, Laurie Anderson.

Now I could write at great length about how groundbreaking I think Joost is, but I have to stop somewhere. Let's wrap up, bad with the good:

  • There's no VoIP, though there is Gmail and Jabber text chat.
  • The ads are already here and can't be fast-forwarded through. But I assume they pay for the content. T-Mobile and Garnier are some of the ones I saw.
  • When I shut down my Firefox browser, Joost seemed to grab a huge slice of the newly available RAM. Though when my browser was restarted, it when back to using only between 8-33% of RAM.
  • There are loads of plugins, but most don't interest me. (Being able to text chat with others about a channel or video is a cool, web2.0 idea, but I don't have time for it.) I watch content minimize while I research or write articles, so I have to limit my "interaction" time.
     

My external TV tuner card might get less use now, but Joost isn't going to replace my regular viewing of the CSI and Law & Order franchises, not to mention some of the newer comedies, Supernatural, Smallville, and a variety of forensic shows. Will Joost have such content in the future? Who knows? But with my cable company increasing my Internet access costs and removing good channels from the basic package, I'm likely to lean towards watching more Joost. If not, I need to buy a quad core computer and multiple monitors to satisfy my video jones to watch both at the same time.

January 25, 2007

Yahoo Messenger: Where In The World Is...?

Yahoo Messenger 8 has a neat little plugin called Map Your Contacts. Use it to map either a single address or several from either or both of your Yahoo Mail or Outlook contacts. A Yahoo Maps panel pops out of Messenger with icons marking the addresses you've mapped. Very cool. Now if only something like this was feasible on a cell phone instead of just a laptop (while you're travelling). Hmm. Google does allow mobile access to Google Maps... But Google Talk doesn't do plugins. Not that I'm aware of. Which is surprising considering that Google has APIs (Application Programmer Interfaces) for so many of their other tools.

Ballmer's Jive Talking: Or Steve vs Steve

How unoriginal. Like Pavlov's dog reacting automatically to the jingle of a bell, Steve Ballmer went on about the new Apple phone (which has no VoIP), saying how it was overpriced and overhyped. Yeah, it is overpriced (Apple's making 50% = US$250 profit on each unit.)

Gee Steve B, kind sounds like your blabber about how innovative the new MS Vista OS is. Golly gee, it's only bloody operating system, and unless you've managed to come up with your own version of Mac OS X or Linux, I'm not buying it. In fact, I'm really not buying it. When I buy my next PC, I'm explicitly going to ask that it not have Vista. That is, if I don't buy a Mac instead. (Will probably buy both, but I won't spend $500+ on an "iPhone" with no VoIP.)

I never understand how Microsoft and Apple keep getting called rivals. They have NEVER been rivals. One is a software company and one is a hardware company. It's like comparing... well... hardware and software. Microsoft might have ventured into videogame hardware (which Apple has stayed away from) and the Zune, but Apple's media player (i.e., iPods) are miles ahead on design. Microsoft is just playing wannabe. And this supposed fight for the digital living room, can't be a close call. It's like Mohammed Ali (Apple's iTV) going up against my grandmother (Microsoft's Media Center Edition OS). There's no comparision. Again.

Now Microsoft's stock might have gone up 60% over the past 6 months, compared to sideways behavior for 5+ years, but Apple is Steve jobs is Apple, and Microsoft was Bill Gates is not Steve Ballmer. Jobs has a brilliant mind, and Apple has incredible design. Without Gates, all Microsoft has left is Ballmer's bluff and bluster. Which is why they won't dominate the IP world, in VoIP and IPTV and media players.

Now That's What I'm Talking About: Skype-to-Blog

Literally. Are you a blogger that's too busy to type up your ideas? Or maybe you're a slow typist. Just last night, I was lamenting that my 100 or so backburnered personal blog posts couldn't some how be published to text via my voice. Today, imagine my delight when I read at the Skype Journal about Skype-to-Blog, which harnesses SpinVox's voicemail to text functionality via a Skype account and then posts it to Simon Crowfoot's Speak-a-blog blog.

Apparently it only works in English, and best for British English at that. But it's a great, functional voice application and an example of why I love Skype so much. Sure, I love SightSpeed too, but they don't yet have an open API.

Skype: The Price is Right?

At the end of the month, the SkypeOut rates for Canada and the US are going up to US$29.95. That's not a monthly rate; it's for unlimited calling for a full year. The current promo rate is US$14.95 for the full year - less than $2/m. I'm probably going to take advantage of the special rate on the last day of January.

I don't typically make a lot of long distance calls anymore, now that I work out of the house, and since I use text chat or email for the most part. However, I'm moving back to the big city, Toronto, Canada, sometime this summer or early fall, to be able to make it to various tech conferences and possibly do some teaching.

That means that if I want to stay in touch with my parents, it'll be a lot of long distance (two different places). And that'll be from my cell phone, since I haven't had a land line in around 10 years and don't plan to. That'll add up, even for the occasional call every month. Skype's price looks more appealing now (though they still don't have SkypeIn numbers for Toronto while Gizmo does).

Even at the doubled price after Jan 31st, it could still be worth it. Skype Journal's Phil Wolff puts the Pro Skype pricing in perspective: 4.3 SkypeOut minutes per day pays back the Pro calling plan, when compared to the new per minute rates - which are higher than they were last year, with no promise of quality. (He even offers a spreadsheet if you want to see the calculations.)

And that's my main beef. The quality of my Skype calls weren't great in December. What's more, since my mother doesn't have a computer and my father doesn't want to use VoIP, for them to call me is going to be costly for them. One the one hand, it's a piddly sum for a full year of unlimited calls. On the other, both parents have complained to me of the quality of my Skype calls to them, even though we all live in the same town. The other problem, as mentioned above, is that SkypeIn doesn't support Toronto yet. It'll be expensive for my parents to call me (my brother just emails me).

That means I need some other option, possibly SkyNET-tel's 1-800 number and a Toronto VoIP number for inbound calling. Why can't there be a single computer-based VoIP solution for a city as large as Toronto (as large as Atlanta, Georgia, if I'm not mistaken). No doubt people in other cities are wondering the same thing. So is the price right or isn't it? I'm undecided.

VoIP Roundup - Thur Jan 25, 2006

TellMe: What's The 4-1-1?
TellMe, a new service for Java-enabled mobile phones, is a potential 411-killer, and voice-activated at that. See Techcrunch for details.

Skype Gross Profits Heading Upwards
Apparently in Q4 2006, Skype sold a lot of minutes: US$1.5 billion worth, compared to $1.1B in Q3. More at GigaOm.

Bring The Woize
UK-based Woize is bringing it stateside in February. All 50 states will have VoIP service and DID numbers. [via VoIP News] So the already competitve US market will have yet another contender.

I Think I Cracked My (Blue)Tooth
One flaw of Bluetooth is that it's susceptible to easy hacking. Well, that just got even easier with Bluetooth cracking tools released by a couple of German programmers. Companies apparently don't put as much emphasis on security for Bluetooth, and these cracking tools are proof-of-concept.

January 09, 2007

The All-New Ford/ Microsoft Car: Now With VoIP + Conferencing

Bwah ha ha ha ha. Just imagine it now: in the near future, all over North America, you'll see drivers talking to themselves.

What they'll really be doing is talking to Sync, the new automobile operating system from Microsoft, to become available in a number of Ford, Lincoln, and Mercury models starting in the 2008 model year. Like drivers don't have enough distractions such as mobile phones, now they can talk to a Ford car courtesy of Microsoft? What will Sync do when someone has a case of the road rage?

Couldn't Ford have come up with a better business partner? [NYTimes free reg needed] Like working with a company with operating system software that actually works? Microsoft's the company who in 2006 had 284 unsafe web browser days due to flaws through which malware attacks could be made (and they only issue software patches once a month). Do you really want to be driving a car that runs an operating system created by Microsoft? I'd considered a Ford for a future vehicle, but this move ensures I will never, ever buy a Ford.

Surely Stock Options Steve would have entertained the idea of an iCar. Or one of the Linuxes maybe? Ford Ubuntu. I like the sound of that: able to go where no vehicle has gone, and now with cron tables. You can grep your car. But Ford, being a fiercely loyal American car company, probably thinks Linux is for communists.

Let's just hope that when you have to inevitably reboot Sync, the car's engine doesn't shut off and restart. Unless you're already stuck in traffic Though the full Sync feature list is pretty impressive. Everything is voice-activated and Bluetooth-enabled, hence my quip about talking to yourself. There's VoIP, call waiting, call conferencing, a push-to-talk button in the steering wheel, and transfer of conversations from phone to car. But my feeling is that if a car company builds in conferencing abilities into their vehicles, the country has a serious workaholism problem. Can't wait until the first virus, worm or Trojan hits Sync. Color me unimpressed.

December 31, 2006

Communication Breakdown: 5 Fake New Year's VoIP Resolutions

VoIP/ IP comm and related companies have made some boo-boos this year, and are probably making some resolutions for the New Year. Here's what they might be resolving to do.

  1. Skype. We resolve to put more thought into our business version's design, and actually let bloggers know about new versions ahead of time. Well, at least a day or two.
  2. Vonage. We resolve to boost our stock's share price to at least $15 in 2007.
  3. Gizmo Project. We resolve to stop being the Rodney Dangerfield of VoIP services and get some respect. And more subscribers.
  4. Google. We resolve to think through our click-to-call products before releasing them.
  5. Cable companies. We resolve to stop screwing subscribers with ridiculous residential VoIP rates when we're already screwing them on TV subscription rates.

December 29, 2006

Tips For Shy Online Daters

With New Year's a couple of days away, there'll be a lot of socializing going on, in real or online. Online dating is hot, at least as an application and revenue generator (whether or not people actually have successful relationships or not). But each dating website has to be innovative and break new ground. PlentyofFish.com introduced free memberships and PPC (pay per click) advertising to pay for it. Verbdate introduced (I think) using Skype for willing members to talk to each other online (before video calling on Skype was enabled, I believe). Then Match.com implemented a white-labelled version of Jangl's semi-anonymity voice application.

Great, I say. But to mix metaphors, what good is all that tech if the horse won't drink the kool-aid? Match.com is now giving some tips to camera-shy online daters on how to build a profile of themselves.

December 27, 2006

3D Interface vs Voice Recognition

Which is more important to you: a 3D user interface or voice recognition? I've long waited with bated breath at every voice recognition advance over the years. It comes from being an armchair linguist. But 21 Talks points out that respected usability expert Jakob Neilsen says voice recognition is less useful than a 3D user interface.

This is an interesting comment and I have to respectfully disagree. I've studied learning methods since the late 1970s, and my impression from my research (including pre-grad school papers) is that  most people have limited 3D hand eye coordination - athletes and video game players excepted. Older research stated that females especially didn't have much in the way of 3D visualization skills. This was later shown to be false, and that any child, male or female, who was introduced early in life to architectural toys such as Lego or Meccano could form 3D visualization skills.

Still, this is not the same as being able to use a 3D interface. It might all be a matter of conquering the learning curve, but until then, voice recognition seems to be rather more valuable and more immediately usable. It's also arguably far more advanced a technology niche, though there are still issues about accents and grammar to be conquered. Still, I won't say no to either type of interface.

Skype Trojan Attack?

Who woulda thunk it? Skype recently suffered from a Trojan horse attack in the Chat mode, which on some computers tried to get users to download an sp.exe file. Apparently, the Yahoo Messenger IM had a Trojan virus as well.

These events show that certain types of VoIP service are susceptible to some form of attacks. Now security experts have been saying that things will be worse in 2007. This is on top of vishing attacks, which are expected to grow. Add to this the fact that e-911 is being mandated of VoIP providers in the US by the FCC. This could be yet another advantage for pure play VoIP services such as Vonage.

Expanding E-Learning With Skype Conferencing

Ask any schoolchild and you'll probably find that they enjoy learning about other cultures, other children. A teacher in South Carolina  has a project to hold videoconferences between his class and one in Peru. And not surprisingly, the kids loved it. Me, I was happy to see the moon landing or an eclipse on the "A/V monitors", as we called the the bulky video players way back when. Video conferencing would have been way cool (though impossible back then). So I'm glad to see that teachers are using technology in innovative ways, expanding the global village and simultaneously involving children in a sort of electronic living anthropological experiment.

Hopefully, other teachers will follow suit. Video conferencing has many uses, not the least of which is e-learning/ tutoring - i.e., as a teaching aid.

December 26, 2006

Coulda Be A Contenda: Google Phone

Rocky Balboa, the final installment in Sly Stallone's boxing movie saga just released, and it's more than a contender for hot holiday entertainment. Other hot, more relevant news is the Google Phone. Is Google in talks with Orange to build a branded phone that would run Google Talk? Would Google's move into another aspect of our lives be embraced or shunned?

Personally, I like Google Talk. Its interface is simple and clean, and because it's only a VoIM client (no calls out to landlines/ mobiles) quality has been crystal clear. I spoke to someone a couple of months back who was half way around the world but sounded as if he was in the next room. So I welcome a Google Phone, preloaded with Google Talk.

Now, Om Malik analyzed a UK story last week and said that the Google phone may go on sale by 2008 (a long ways off). So that doesn't fit in with the whisperings of earlier this Fall about the phone being free, with the cost being ad viewing. I still think that'll be one of the options. Though I have my own theories of Google's even doing this. But regardless, we'll have to wait and see whether Google Phone will be a contender.

December 23, 2006

Skype 2.2 Smartphone + PocketPC Beta

Skype 2.2 Beta for Windows mobile devices was released recently and you can start using Skype on your smartphone/pocket PC device. Though obviously you'll need a mobile data plan, preferably unlimited.

Features
The list includes:

  • More Windows Mobile and PocketPC devices supported.
  • Status displays (whether your friends are busy/ available).
  • Alerts on missed calls.
  • Chat messages and voice messages.
  • Suport for HTTP, HTTPS, HTTS/SSL and SOCKS5 proxies.

Hardware requirements
Minimum hardware configuration requirements for Skype 2.2 as per Skype's website:

  • OS: Microsoft Windows Mobile Smartphone 2003, Microsoft Windows Mobile Smartphone 2003 Second Edition (SE), or Microsoft Windows Mobile 5.0Smartphone.
  • Display: 240x320, 320x240.
  • CPU: 195Mhz OMAP, 312Mhz Intel or 300Mhz Samsung.
  • Network: Wi-Fi, 3G or EDGE.

Disk  space requirements

  • 10MB disk space for installing on smartphones. After installation, 6MB is sufficient
    for running the app.
  • 13MB disk space for installing on Pocket PC. After installation, 7MB of disk space is enough.

Existing problems

  • The Skype forum lists some possible problems you might face with Skype for Windows Mobile 2.2.0.18.
  • Quality of the calls via Voice over IP may not be great. Call quality is influenced by many factors.

December 21, 2006

Nomadic Workers + The Global Village

Andy Abramson writes about his Working Anywhere project, which, as he puts it, is about the nomadic worker. He talks about how he has to work in a virtual office because of far-flung clients and colleagues. As a former nomadic worker myself, I know exactly what Andy is talking about. At one point, I lived in one city, worked in another, sometimes visited clients in several nearby cities, then hung out in yet another city at the end of the day, where most of my friends lived, oddly enough.

To swing this nomadic behavior, at one point, I had two pagers and two cell phones. One pager and one cell phone had 1-800 toll free numbers (which was allowed at the time; no more) so that friends could call me. The second pager was for work. The second cell phone was mine but had the same area code as work. I had to replace my trouser belt a lot, what with the weight of VoIP didn't exist then, or at least not reliable. And smart phones were just popping into existence. So mobile VoIP was not even an option. And high-speed connections were hard to come by due to poor coverage in my neighborhood, so telecommuting wasn't an option back then for me, either.

Now, I work entirely from home but regularly collaborate with people in at least six time zones across the world. I've been using text mode chat for many years, and it's helps me get by now, too. For collaboration, I have several desktop sharing options including AIM Pro and the Unyte add-on for Skype. And for voice chat, I've used Skype and Google Talk, the two most common VoIP and VoIM soft clients amongst my colleagues. Without IP communication, there'd be no way for me to work entirely from home, away from the rat race, road rage and traffic jams of my previous career. Yay VoIP.

The electronic global village is enabled by IP communications. Though strangely enough, despite the growing e-learning/ e-tutoring and online education markets, there are some things that just can't be done over the Internet: attending live workshops and industry conferences. And that means that despite all this great technology, I'll be moving back to the big city within the next year for that reason.

Yahoo Messenger Share + Collaborate Plugins

Yahoo Messenger 8 allows you to add all manner of plugins. Here are a few focusing on sharing, collaborating, and conferencing.

Untye Desktop Sharing
Unyte's reasonably good destop sharing add-on for Skype is now available as a plugin, Unyte Lyte, in for Yahoo Messenger. Unfortunately, it failed during installation, and after two tries, I'm not going to bother again.

Video Sharing
Found a video on YouTube or Google Video? Share it with a Yahoo Messenger contact in the IM window. Is the irony lost on you? Google, Yahoo's search engine competitor, owns both Google Video and YouTube.

WebEx Co-Browse
The WebEx Co-Browse plugin lets jointly browse the Internet with someone. This is great for shopping or booking travel. Pretty cool in concept. WebEx, I believe, is the company behind the desktop sharing feature in in the recent AIM Pro IM.

ConfreeCall
Need to combine conference calls via a regular telephone as well as the Yahoo Messenger IM? try ConfreeCall. A bit of a tongue twister, but if it gets the job done, great. Any long distance charges to the conference bridge number are borne by the caller.

December 18, 2006

Gizmo Project: Local Numbers In 28 Countries

Gizmo Project just sent out an email with an announcement that they're offering local numbers in any of 28 countries, starting from US$3/mth. These numbers can be forwarded to any mobile or landline phone at the "almost free" Gizmo Call Out rates. Essentially, it means that you can redirect your calls to wherever you are, without that costing your callers extra. They'd still pay for any cost of calling to your local Call In number, though.

Now while Skype may have more users than Gizmo Project, the latter is not only based on an open standard, it also offers call in numbers in more countries. If I recall, Skype's are limited to just the US and UK, which is pretty strange considering, for example, that they've got a North American promo that includes Canada, not to mention promos in France and other countries. You'd that Skype would strike while their iron's hot and offer Call In numbers in at least the promo countries. If you're interested in the Gizmo offering, see what countries have local number support. (Also see 6 ways to give your customers free calls and read the item about Gizmo Project and Voxbone combined.)

Friends By Skype

Jaanus snuck in a little tidbit of information on the Share Skype blog indicating that

over half the people using Skype use it to meet someone new.

Very interesting. How do you meet people online? For me, I've mostly met new friends and acquaintances this year via interaction in the comments section of weblogs and community sites, and sometimes through PM (private messaging/ pseudo email at community sites). I have met some people via Skype for interviews, but then, I'm not actively seeking to meet people due to a busy schedule. How about you? (Though I did find four hello messages on my Verbdate profile the other day. Verbdate uses Skype click-to-call buttons to enable members to chat with each other, by opt-in.) How do you meet people online?

December 15, 2006

6 Ways To Give Your Customers Free Calls To You

There are oh so many ways to give/ get free calls via VoIP services and software. But if you are running an SMB (small or medium business), you're really close to the concept of value for money. And you probably want to reduce costs for your customers as well. Here are five ways you can give your customers free calls via web-based voice/ VoIP services, sometimes from anywhere in the world.

  1. SkyNET-Tel 1-800 number.
    Forward your SkyNET-Tel toll-free number to any VoIP "call in" number (such as from Skype, Gizmo Project, and SightSpeed), and reduce costs on your end, too. Customers can call you from any phone.
  2. Sitofono.
    Pay a flat rate, provide your business telephone number (no mobiles), add a click-to-call button on your website, and voila: free calls to you from your worldwide customers via their computer. That's Sitofono.
  3. Sitofono, iotum, and GrandCentral. If you want customers to be able to reach you while you're about, read Andy Abramson's A natural hat trick, about combining these three services to route calls to wherever you are. There's so much going on in features with this trio, though you should understand all options as some may result in charges for some customers, depending on geography. That aside, this trio means being able to change your contact numbers without having to inform everyone, as well as being "found" whenever and however (office, mobile, etc.) you dictate. By the way, Phil Wolff shot a video of GrandCentral in action, and Luca Filigheddu explains some GrandCentral's options.
  4. Gizmo Project + Voxbone.
    Brian McConnell gives a great explanation of how you can set up "local" numbers in 40 countries around the world. That means they can use any phone. You can also use just Gizmo Project, but that means that each and every customer would need to register with Gizmo first. (GizmoProject offers free calling in 60 countries.)
  5. Skype click-to-call.
    Place a Skype Me button on your website. You will need to have Skype on your computer and so will your customer.
  6. SightSpeed click-to-call.
    Now with video support. SightSpeed just released their "enhanced" Version 5.0. But what really excites me is the video click-to-call functionality. Your customers can see and talk to you, and it won't cost either of you anything for the service. Of course, they have to use a computer.

If you really want to cover your bases and satisfy the widest range of customers, use a com