February 21, 2007
What's With Skype?
Late last week, I received an email from Skype saying the my transaction had not completed. Ten days prior to this message (about Jan 30th), I'd bought the US$14.95 unlimited SkypeOut for Canada and the US. I'd previously sent an email to support, and they replied within three business days that, no, everything was fine and that the $2.21 SkypeOut credit showing was for International calls.
Great, I thought. All clear. Then I get this new email around last Thursday or Friday. I sent a query back, but also said how peeved I was, especially as a VoIP blogger. It's now close to 4 business days and I have yet to hear back. I'm even less happy. Especially since the money WAS withdrawn from my PayPal account on Jan 30th.
What's the dealio, Skype? I'm now absolutely certain that my next telephony purchase (VoIP or otherwise) will not be from Skype. I'm increasingly disappointed with them.
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