Garrett Smith has a list of his choices for the top 10 residential VoIP providers. His criteria for inclusion is service plans, hardware selection, call quality/ reliability, customer service/ support, and overall customer experience and satisfaction.
On that basis, VoIP.com took the number one spot, Vonage third, and Skype fifth. I like his buying advice at the end of the article, which includes "don't pay more than $24.99 per month."
Now, I've heard of all 10 providers and have to admit that it's actually nice that Vonage is in third place, given how their stock has been hurting the past year since their IPO.
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