August 29, 2006

VoIP Roundup - Tues Aug 29/06

Update On Hullo VoIP Client
The other day, I wrote about Hullo, a new VoIP client that other VoIPers seem to be disinterested with but which I think might have the potential to give Skype and other soft clients and run for their money. I've used Hullo several times now, and the parties I've called have said how clear the calls seem to be. I tried a call with my father on Skype, then followed it up immediately with a call on Hullo. Verdict: Hullo is much clearer. According to my father, "it almost sounds like you're calling from a regular phone."

What's more, with the friendly help of the support team, I figured out what my Hullo numbers are for, and actually called my computer from my PDA. Again, clear voice quality.

What's Better? A Text or VoIP IM Client?
Truth be told, there are many times when a conversation is better in text mode than in audio. E-mail is not immediate enough, and voice doesn't let you "see" things being said. I particularly find that my conversations with clients and collaborators for website content are more productive in text mode. With voice conversations, it's very easy to get sidetracked. With text, you have a visual record of details, which don't need to be transcribed.

New IP Telephony Apps From ShoreTel
ShoreTel will soon be offering two new IP telephony applications, one for CRM (Customer Relationship Managment) and one for Enhanced 911. These will be in the form of modules for their pure-play IP PBX. [via eWeek]

Voice data applications, as I've mentioned here ad infinitum, are going to be where VoIP will shine over PSTN telephony.

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