August 21, 2006
Half of North American Call Centers Go VoIP
According to new research from Yankee Group, close to half of North American call centres will have switched to VoIP systems by the end of 2007. [via Asterisk VoIP News]
Given my experience with lousy call quality while calling my website hosting provider lately, I'm hoping that the call centres that do switch use some of the common soft clients. Say Skype, Google Talk or Gizmo Project. But I'm thinking that if they do even use soft VoIP clients, that they'll go the route of Leader Bank and use MSN or Yahoo! Messenger. Which given their new features may not be such a bad thing.
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