According to a study conducted by Infonetics Research titled "User Plans for VoIP: North America 2006." states that although VoIP is still in the early stages of adoption but it has started to go mainstream.
Highlights of the study:
36% of large, 23% of medium, and 14% of small North American organizations interviewed were already using VoIP products and services in 2005 -- VoIP adoption will triple by 2010 among small organizations in North America -- The top drivers for deploying VoIP are having an integrated phone system across multiple locations, scalability, operational cost savings, and converging voice and data networks -- Next to basic voice, money saving long distance/toll bypass is the highest ranked application for VoIP -- The percent of users at respondent sites accessing VoIP over wireless LANs grows from 5% in 2006 to 20% in 2008 -- Among respondents using in-house VoIP, the most commonly used protocols for their IP phone endpoints now and in 2008 are SIP and the 4 versions of H.323 -- Cisco, Avaya, and Nortel, the top PBX manufacturers in North America, head the list of manufacturers of VoIP products currently in use (IP PBXs, gateways, and IP phones) -- Organizations spent an average of $47,667 on hosted VoIP in 2005, growing 34% to $63,799 in 2007; for managed CPE, expenditures grow from $10,865 in 2005 to $28,367 in 2007
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