November 09, 2005
inContact™
UCN, Inc, which provides on-demand contact handling software and business telecom services over the UCN national VoIP network, will be providing its inContact™ to the SCO group for the management of inbound calls to the customer support teams. The SCO Global Services support clients such as NASDAQ, McDonald’s, and several SMBs. tmcnet.com reports:
"In terms of our call handling equipment, we had a huge, old Aspect ACD and a large Nortel PBX. Just to move the ACD system and re-program it for our new operation, we were looking at a $30,000 cost," explained Mark Colley, Director of Information Technology for SCO.
Read More: SCO Selects inContact(TM) From UCN for Global Service Department
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