October 04, 2005
Siemens and Genesys come together
Siemens and Genesys have introduced a new SIP-based IP call-center solution which integrates the Genesys 7 set of call center applications and Siemens HiPath 8000 IP system. The solution has been positioned as a centralized platform for communication solutions aimed at large enterprises.
According to Jonathan Zaremski, Product Manager, Genesys, the Genesys SIP Communication Server has enabled the development of a software-driven contact-center solution. HiPath 8000 and the Genesys suite are integrated at the SIP server. In the past, efforts at implementing an enterprise-wide call-center solution have been hindered by the absence of scalable IP solutions that are based on open standards.
This solution offers the advantage of easy user addition, thousands of users can be added without an increase in the number of agents to man the resources. There is no need to add a PBX at every site and maintain proprietary hardware. The solution also facilitates easy migration from a TDM to an IP network. It also enables the running of TDM and hybrid TDM/IP networks simultaneously.
The company can plan its migration in a manner that allows it to get the best ROI out of its legacy systems and not be hurried into it by the infrastructural demands of the new network. Other benefits of the SIP-based solution include excellent disaster recovery and savings in administration costs.
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