April 07, 2005
VoIP Testing Is Essential
Anyone who has had experience with networking would tell you that it is always best to test things before fully implementing them. If you don't test your hardware or software configurations, you may just end up with a lot of machines connected by wires that aren't talking and a major headache. This mentality is something that needs to be taken into account with VoIP as well. Unfortunately, many companies are finding out the hard way that their standing network can't control the live streaming packets that VoIP creates. If the network becomes too laden with traffic, not only will the voice transfer be lost, but most information sent between machines will be terminated. Lost information means lost revenue, and then a backlash to the VoIP machinery for destroying their peaceful network.
In fear of backlash from unhappy customers, Cisco systems, a major manufacture of VoIP equipment is pushing the idea of testing before implementing. Although Cisco can only do so much to promote the test phase, they are beginning to hold their distributors accountable. While there hasn't been any refusal of services to distributors for not following Cisco's marching orders, the notice is meant to be taken seriously. It seems like good business because both Cisco and the distributors have an equal share in the VoIP market. Both can not exist without one another, and neither can last without consumers. According to itBuisness:
”I wouldn’t let them do it,” said Zeus Kerravala, vice-president of enterprise infrastructure at the Boston-based Yankee Group. If users are having problems with the quality of the voice service, they will blame the manufacturer of the IP telephony equipment, he added.
Read more at: Cisco urges channel to do VoIP homework
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