February 01, 2005
VoIP Training
Perhaps just as important as deciding to implement VoIP is deciding who to send for VoIP training. Should an enterprise send a telephony engineer or a data engineer to become VoIP certified? After all, VoIP is the convergence of voice and data networks. According to ITworld.com:
Those seeking training from the telephony side of the tracks may have an advantage because of their existing knowledge of call routing, PBX interfaces and signaling, voice features, and trunk capacity planning. VoIP training will help telephony engineers integrate these concepts using radically different transmission methodologies. The training will allow the telephone specialist to learn the packet delivery side of networking, including IP addressing and framing and Quality of Service (QoS) features in the networking equipment.
Read more: VoIP is real - So who do you send for certification and training?
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