October 29, 2004
Deloitte Touche: Multinationals Opt for VoIP
A survey of 131 large multinational corporations by Deloitte Touche indicates that two-thirds of them will be deploying voice over IP technology to employees' desktops within two years. Cost reduction is the biggest motivator behind the deployments.
According to MSNBC News:
Some estimates have suggested that companies can save more than 60 percent of their voice communications costs by switching from traditional circuit-switched services to VoIP technology that uses a company's existing data network to route internal calls.
But the report notes that while 26 percent of those taking part in the survey said their companies had already deployed desktop VoIP, only one-third of these companies offered it to all employees, leaving room for additional cost reduction.
Beyond cost savings, the Deloitte report suggests that VoIP has the potential to transform enterprises' operations, including call centers, offshoring functions and support for telecommuting by improving network ubiquity, utilization and efficiency.
Read more: Most top companies plan to adopt VoIP
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